Membership T’s and C’s

This is a contractual agreement to attend classes/appointments regularly on an ongoing basis in exchange for a discounted rate. Read the T&C’s thoroughly before making the commitment.

NOTE: Membership terms and conditions are in addition to our general terms and conditions found here.

  • I am agreeing to an ongoing automatic payment charged every 4 weeks to my nominated card/account for the elected service at Room For Movement Pilates Studio, for a minimum term of 3 payments

  • The Membership cannot be cancelled before the minimum term is complete

  • After the minimum term the automatic payments will be charged to my card/account every 4 weeks until cancelled or suspended in writing with 14 days notice

  • There are no refunds on Membership Payments for any reason including but not limited to: relocation, lack of suitable schedule availability, change of teacher, illness or injury

  • I cannot transfer my class/appointment credits to another client or to another service

  • These autopay terms and conditions are in addition to the general service terms and conditions at Room for Movement

  • Membership pricing is subject to annual price adjustments. Reasonable and fair notice will be given in the case of any price adjustments applied to your Membership

I understand the following:

Credits, Usage, Expiry Dates

  • Each successful automated payment adds a new package of class/appointment credits to your account. Each package has a usage period of 6 weeks from the scheduled payment date (late payments do not alter the payment schedule)

  • Class/appointment credits must be used before the end of the usage period or they are no longer valid for use (the expiry date will be noted in your account/on your receipt)

  • There are no extensions to the 6 week usage period - this includes for long weekends or public holidays

  • If you want to attend additional classes/appointments you will be charged a Members ’Top up’ rate for that service

  • There is no change to our general service terms and conditions

  • As per our general service terms and conditions, we reserve the right to condense and cancel classes as required by the business. If this affects your ability to use your credits within the designated usage period, then fair and reasonable adjustments will be made to your expiry date at the managers discretion

Payments

  • Payments are charged automatically on a Monday every 4 weeks

  • An automated email will confirm when your payment has been processed

FAILED PAYMENTS

  • An automated email will alert you of a failed payment

  • Our system will attempt payment once a day for three days (Tue/Wed/Thu)

  • If payment is still unsuccessful the amount will be converted to a negative account balance, and a $15 admin/payment processing fee will be added to the outstanding amount

  • Failed payments do not alter your payment schedule

Cancelling or Suspending your Membership

  • Cancellation or Suspension requests must be made via our online request form

  • Cancellation or Suspension requests must be made at least 14 days prior the desired date of cancellation/suspension

  • Cancellation or Suspension requests made by phone, social media or in person will be directed to the online request form

CANCELLING

  • You can cancel your Membership at any time after the completion of the Minimum Term

  • The Minimum Term is 3 payments- totalling 12 weeks of classes/appointments

  • Any Suspensions during the Minimum Term will delay the end of the Minimum Term

SUSPENDING

  • You can suspend your Membership for up to 8 weeks per calendar year- meaning you can place a pause on your payment cycle while taking a holiday or break

  • Each suspension must be for a minimum period of 2 weeks and run from Monday-Sunday

  • Suspensions can not be open ended and a recommencement date must be provided for all suspensions

  • Membership credits cannot be used for any bookings during a suspension (Meaning it’s not possible to ‘catch up’ on using your credits while payments are suspended)

  • The Membership ‘top up’ rate only applies when your Membership is active

  • Classes/appointments attended during a suspension are charged at the non—member casual rate

  • A 2 week suspension is applied to all Memberships over the Dec/Jan holiday period- Membership credits can be used upon request during this suspension period