Set up an Autopayment

(Group Reformer and SemiPrivates only).
Pilates is a practice and by attending consistently and by committing to reschedule any missed classes you’ll reap far more long term benefits than you would do otherwise- setting up auto payments will reduce your outgoings and increase the impact of your practice.

(NOTE: this page is currently being updated and there may be a mixture of old and new pricing information. Click here for current rates, and here for pricing post 1/7/25)

Charged every 2 or 4 weeks
Minimum 12week term
Read the full T’s & C’s

2 weeks notice required
Min 2weeks per suspension.
Max 8 weeks per calendar year.

2 weeks notice required
Accepted after Min 12week term is met.

 

How does it work?

Make a commitment to attend a fixed number of classes each week
Charged every 2 or 4 weeks (no matter your credit usage)
Grace period to use unused credits
Minimum term of 12 weeks, payments continue until a request is made to cancel
Suspend for 2 weeks or more if you’re away
Suspend for up to 8 weeks per calendar year (extra time for Xmas/NY)
Read the T’s & C’s before signing up

Autopayment Benefits

SAVE-  Access the most cost effective way of paying 
SET & FORGET- No more online payments AND weekly recurring group bookings
FLEXIBILITY- Grace period to use unused credits & ability to suspend for holidays
PRIORITY BOOKINGS- Lock in your preferred class and teacher for the whole year
LONG TERM BENEFITS- A weekly commitment is how to get the most from your practice
’TOP UP CLASSES’ - Extra classes at a reduced rate

Frequently Asked Questions

  • Group Reformer: Yes, you can request a recurring booking for your preferred class on the schedule and we’ll lock it in for you.

  • Missing a class or session will mean rebooking the class either in the same week or adding an extra class in the weeks following (but before the end of your usage period.)


    Our standard cancellation policy applies with an Autopay Agreement so make sure to cancel on time.

  • Your agreement doesn’t have a fixed term. Autopayments continue until you advise us you want to cancel or suspend

  • Cancellation request can be made from this webpage via the form above. We require advance notice, ideally of 14 days or more to process cancellations requests.

  • You can suspend your agreement for periods of two or more weeks, using the request forms above.

    If you have a break of only one week you must find another time to attend before the end of your usage period

  • Late Cancelled Group Classes: If you cancel within the 12 hours prior to class you will forfeit the class credit from your package. 

    Late Cancelled Semi Privates: If you cancel in the 24 hours prior to the appointment you will forfeit the session credit from your package.
    (Makeups) Late cancelled semi privates can be ‘made up’ at another time in the 6 days following the cancellation (Makeups are charged at $10 and are NOT available for group classes.

  • Your pack usage period includes a grace period designed to account for studio closure on public holidays etc. You are responsible for ensuring you have booked another class or appointment to use the credit before the usage period is over.
    We will always advise you on any cancellations with plenty of notice, allowing enough time to book a replacement.

  • No, when you suspend your autopays you cannot use your package credits for bookings during this time.

    Bookings during suspension are charged at the non-member casual rate.

  • No. Your payment schedule is only ever adjusted when you suspend your agreement for a break of 2 or more weeks.

    The grace period is designed to allow for the odd week of illness or being away.

  • Follow the prompts in the email notifying you of the failure, then get in touch to have us reattempt the payment.

    Our system will automatically attempt the payment each day for 3 days after the initial attempt. If it hasn't been processed by the third attempt, your package will be converted to a negative account balance on the booking system and you will be charged an additional $15 admin/payment processing fee on top of your normal package price.